Refund policy

Return & Refund Policy

We want you to be happy with your order. If you're not satisfied, you may request a return within 30 days of receiving your order.

Returns

To be eligible for a return, your item must be in its original condition, unused, and in its original packaging. You’ll also need your order number or other proof of purchase.

To request a return, contact us at hello@unsaiddeck.com. If your return is accepted, we’ll provide instructions on how and where to send your package. Returns must be sent to the return address we provide in the United States.

Please do not send your order back without contacting us first, as unauthorized returns may not be accepted.

Unless the item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If your item is damaged or defective, or you received the wrong item, contact us at hello@unsaiddeck.com as soon as possible and include your order number and photos showing the issue.

If we confirm that the item arrived damaged, defective, or incorrect, we will make it right with a replacement or refund at no additional cost to you.

Non-Returnable Items

We cannot accept returns of:

Items that have been used or are not in their original condition
Items missing their original packaging
Personalized or custom-made products
Gift cards
Items marked as final sale at the time of purchase

Please contact us at hello@unsaiddeck.com if you have questions about whether your order is eligible for a return.

Exchanges

We do not process direct exchanges. If you would like a different item, please return the eligible item and place a new order after your return has been accepted.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund, please contact us at hello@unsaiddeck.com.

European Union Customers

If your order is shipped to the European Union, you may have additional cancellation and return rights under applicable consumer protection laws, including the right to cancel certain purchases within 14 days without providing a reason. Nothing in this policy limits any rights you may have under applicable law.