Shipping policy

Shipping Policy

We currently ship to addresses within the United States.

Shipping Rates

We offer simple flat-rate shipping:

$5.95 flat-rate shipping on orders under $65
FREE shipping on orders of $65 or more

The applicable shipping rate will be displayed at checkout before you complete your purchase.

Processing & Delivery Times

Orders are typically processed within 1–2 business days.

After your order has been processed and shipped, standard delivery typically takes 3–7 business days.

Please allow approximately 4–9 business days from placing your order to delivery.

Business days are Monday through Friday, excluding federal holidays. Delivery times are estimates and may vary due to carrier delays, weather, holidays, high order volumes, or other circumstances outside our control.

Order Tracking

Once your order ships, you’ll receive a shipping confirmation email with tracking information, when available.

Please allow up to 48 hours for tracking information to update after your order has shipped.

Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an error in your shipping address, contact us at hello@unsaiddeck.com as soon as possible. We’ll do our best to help, but we cannot guarantee that an address can be changed once an order has entered fulfillment or shipped.

We are not responsible for orders delivered to an incorrect address provided by the customer.

Lost, Delayed, or Damaged Packages

If your tracking information shows that your package is significantly delayed, lost, or delivered but you have not received it, please contact us at hello@unsaiddeck.com and we’ll help investigate the issue.

If your order arrives damaged, please contact us as soon as possible with your order number and photos of the damaged item and packaging so we can make it right.